Ultimate Pool Shop
Ultimate Pool Table & Under Rail Brush
Delivery, Shipping & Returns
β’ Standard Delivery for tables:Β 2β4 working daysΒ (pool tables excluded).
β’ Orders placedΒ before 12pm (midday, UK time)Β are dispatched theΒ same working dayΒ (Monday to Friday, excluding Bank Holidays).
β’ Orders placed after 12pm will be dispatched the next working day.
β’ Free UK deliveryΒ on all orders over Β£50.
β’ All orders include tracking so you can follow your parcelβs journey.
β’ Shipping rates are calculated at checkout based on your location and order size.
β’ Most international shipments are fully trackable.
β’ Please note:Β import duties, taxes, and customs fees may applyΒ when your order reaches your country. These charges are set by local authorities and are the responsibility of the customer.
We want you to be completely happy with your purchase. Thatβs why we offer aΒ 14-day Money Back GuaranteeΒ on all items. If youβre not satisfied, simply return your order within 14 days for either a replacement or a full refund (excluding postage fees).
Return Conditions
β’ Items must be returnedΒ within 14 daysΒ of delivery.
β’ Products must be inΒ unused conditionΒ and returned in theirΒ original packaging.
β’ Cues must beΒ unchalkedΒ and show no signs of use.
β’ Please ensure items are securely packaged to avoid damage in transit.
Damaged or Faulty Items
β’ If your order arrives damaged or develops a fault, please let us know straight away.
β’ We may request a photo or for the item to be returned for inspection.
β’ For confirmed faulty or damaged products, we will cover the return postage costs.
International Returns
β’ Customers outside the UK are responsible for covering return postage costs (unless the item is faulty).